Contact LifeSure

Let’s talk protection.

Questions about a policy, a plan comparison or a claim? Tell us where you are and an independent advisor will guide you in plain words, with no pressure.

Talk to an advisor Send a message
  • Reply within one working day
  • Independent advice at no extra cost
  • Claims support from start to finish

Checking our desk…

Connect with our team

Real people, a few seconds away

Call, write or drop in. Pick whichever feels easiest and we will take it from there.

Business hours

Checking our desk…

Monday – Friday 9 am – 6 pm
Saturday 9 am – 6 pm
Sunday Closed

Choose your path

How can we help you?

Select what you need and we will point you to the quickest way forward.

Policy enquiries

Understand what your cover includes, how the premium is worked out and what happens at renewal.

  • Coverage, exclusions and waiting periods explained
  • Premium, renewal and top-up questions
  • Nominee, address and document updates

Talk to an insurance advisor

Guidance built around you

Choose a topic, a way to talk and a time that suits you. An advisor will confirm your consultation by phone or email.

1 What do you need guidance on?
2 How would you like to talk?
3 Pick a day
4 Pick a time
5 Your details

Consultation requested

Reference:

Send us a message

Prefer to write it down?

Share a few details and the right person on our team will reply. No jargon, no pressure.

  • Reply in one working dayUsually much sooner.
  • Your details stay privateUsed only to answer your enquiry.
  • A named advisorNot a ticket queue.

Message sent

Thank you. A member of our team will reply within one working day.

Reference:

Our support process

What happens after you reach out

Five clear steps, so you always know who has your enquiry and what comes next.

  1. Enquiry received

    You get a reference number straight away so you can quote it at any time.

    Instant

  2. Matched to an advisor

    We route your enquiry to the advisor who knows your type of cover best.

    Within 2 working hours

  3. We get in touch

    Your advisor calls or writes, listens to your needs and asks only what matters.

    Within 1 working day

  4. Personalised options

    You receive a clear comparison of suitable plans, with every trade-off explained.

    Within 2 working days

  5. Support that stays

    We help with paperwork, renewals and claims long after the policy starts.

    Ongoing

Visit our office

Come and talk it through

Walk in during business hours or book a visit above and we will have an advisor ready.

LifeSure head office

18 Park Lane,
Birmingham, England

Get directions

Still have questions?

Quick answers

A few of the things people ask us most. The full FAQ covers plans, claims, renewals and more.

View full FAQ
Does using a broker cost extra?

No. Insurers pay our commission, so your premium is the same as buying direct.

How soon will an advisor contact me?

Within one working day, and often sooner during business hours.

Can you help with a claim that is already open?

Yes. Send us the policy details and documents and an advisor will explain the next steps.

Is my personal information safe?

We use your details only to answer your enquiry and never share them without your consent.