We’re here when you need us.

Making a claim is rarely a good day. Tell us what happened and we will register the claim, tell you exactly what to send, and stay on the line with your insurer until it is decided.

Start a claimTrack a claim

What do you need help with?

Pick the closest match. You can change your mind at any point.

File a claim

Tell us what happened. We register the claim, give you a reference number and list exactly what to send.

Start a claim

Policy questions

Is it covered? What is the waiting period? Ask before you claim.

Ask an adviser

Document support

See what you need and tick it off as you gather it.

Open the checklist

Claim status

Already claimed? Enter your reference number to see where it stands and what is pending.

Track a claim

Your claim journey

From the first call to the final decision. Select a stage to see who does what.

Report the claim

You

Call, message or use the form as soon as you can. For a hospital admission, inform the insurer within the time your policy allows.

We

Register the claim, give you a reference number and explain what happens next.

Document checklist

Tick items as you gather them. Your list is saved on this device.

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0 of 0 ready

    Requirements vary by insurer and claim. We confirm the final list for your policy when you register the claim.

    Track your claim

    Enter the reference number we gave you, for example LS-2026-1042.

    Preview references:

    Your claim’s status, progress and pending actions will appear here.

    Claim challenges and solutions

    Most problems have a way through. Here is what you can do, and what we do.

    What you can do

    • Tell us which item is missing. Some have accepted substitutes.
    • Ask the hospital, registrar or insurer for certified duplicates.
    • Keep the date you asked, as proof the delay is not yours.

    What we do

    • Check the insurer’s list for alternatives.
    • Draft request letters for you to send.
    • Ask the insurer in writing for extra time, and submit what is complete.

    What you can do

    • Keep your reference number and submission date ready.
    • Answer any insurer query within a day or two.
    • Call us rather than waiting. We would rather chase early.

    What we do

    • Ask the insurer for the exact status and a written reason for the delay.
    • Escalate to the insurer’s grievance officer if there is no reply.
    • Tell you what we hear, even when it is no news.

    What you can do

    • Ask for the rejection letter with the reason in writing.
    • Keep every document and message about the claim.
    • Share the letter with us before you reply to the insurer.

    What we do

    • Read the reason against your policy wording.
    • Prepare a written representation to the insurer.
    • If it is not resolved, guide you to the grievance officer and the Insurance Ombudsman.

    No broker can promise an outcome. We make sure your case is heard properly.

    Personalised claim support

    You should not have to explain your situation twice. Tell us what the claim is about and we will introduce you to the right person.

    My claim is about

    A

    Andrew

    Life insurance adviser

    Request a call back Call the desk

    Get the help you need

    Send us your question and an adviser will call you within one working day.

    In a hospital emergency, call the claims administrator number printed on your health card first, then call us.